Refund policy

Return & Refund Policy

Last updated: 17 September 2026

 

Thank you for shopping with Miss Toni Lee.

We create digital travel planners, camping guides, 4WD resources, maps, checklists and other downloadable products designed to help you plan your Queensland and Australian adventures.

Because our products are digital and delivered electronically, our return and refund policy is different from physical products.

Digital Products

All products sold through our store are digital downloads unless otherwise stated.

After your purchase, your digital product may be delivered by download link, email or through your customer account.

Digital products cannot be physically returned.

Change-of-mind purchases

Because digital products are delivered electronically and can be accessed immediately, we generally do not offer refunds for change of mind, including where:

• you purchased the wrong product
• you changed your mind after purchasing
• you no longer need the product
• you purchased the product accidentally
• you have already downloaded or accessed the product
• you expected the product to contain different information or features that were clearly described on the product listing
• you purchased a product and later found a similar product elsewhere at a lower price.

Faulty, Corrupted or Incorrect Digital Products

We want you to receive a working product.

If your download is:

• corrupted or cannot be opened
• missing files that were included in the product description
• substantially different from the product advertised
• affected by a technical problem that prevents you from reasonably using it

Please contact us and we will work with you to resolve the problem.

Depending on the circumstances, we may provide:

• a replacement download
• a corrected or updated file
• an alternative file format
• a replacement product
• a refund where required under applicable consumer law.

Download Problems

If you have purchased a product but cannot access your download, please contact us.

Before contacting us, please check:

1. Your email inbox.
2. Your spam/junk folder.
3. That you are using the email address entered at checkout.
4. That your internet connection is working.
5. That you have suitable software to open the file type.

We will assist you with accessing your purchased files.

 

Multiple Purchases

Please check your cart carefully before completing your purchase.

If you accidentally purchase the same digital product more than once, please contact us as soon as possible. Duplicate purchases may be reviewed on a case-by-case basis.

Product Information

We make every effort to ensure product descriptions, images, specifications and previews accurately represent what you will receive.

Please read the product description and review any available previews before purchasing.

If you are unsure whether a particular planner, map, guide or digital product is suitable for your needs, please contact us before purchasing.

Refund Processing

Where a refund is approved, it will generally be processed back to the original payment method used for the purchase.

The time for the funds to appear in your account can depend on your payment provider or financial institution.

How to Request Help

For download problems, defective files or questions regarding a purchase, please contact us via the Contact Us Page. Please include:

• your name
• order number
• email address used for purchase
• product purchased
• description of the problem
• screenshots or other relevant information where applicable.

We will review your request and respond as soon as reasonably possible.